Terms & Conditions
These Terms & Conditions (“Terms”) govern use of the Holiday Plaza Tenant Alerts SMS program operated by Holiday Plaza Apartments (“Holiday Plaza,” “we,” “us”) at 609 De La Vina St, Santa Barbara, CA 93101. By opting in, you agree to these Terms and our Privacy Policy.
1. Program description and purpose
Holiday Plaza Tenant Alerts is a text messaging program for maintenance acknowledgements, work-order updates, property FAQs, and urgent property notices to current tenants (and authorized contacts) who opt in. The property SMS number will appear on the website home page once provisioned.
2. Eligibility
The program is for current residents of Holiday Plaza Apartments and authorized contacts designated by a resident or management. We may decline or remove numbers that are not associated with an active household.
3. Opt-in
You may opt in by:
- Consent provided on lease or welcome materials; and/or
- Texting the property SMS number; and/or
- Requesting to be added by management
By opting in, you confirm that you are the owner or authorized user of the mobile number provided and that you agree to receive program texts at that number.
4. Opt-out (STOP) and HELP
- STOP: Text STOP to the property SMS number to cancel. You will receive a confirmation, and we will stop sending program messages to that number (except as needed to confirm the opt-out or as required by law).
- HELP: Text HELP for assistance information about the program.
- You may also ask management via your lease contact to remove your number.
5. Message frequency and rates
Message frequency varies; typically a few messages per maintenance request or notice. Message and data rates may apply according to your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.
6. Not a substitute for 911
SMS is not a substitute for emergency services. For fire, medical emergencies, crime in progress, or other life-safety situations, call 911 immediately. Property SMS may be used afterward to notify management when it is safe to do so. Examples of situations that may require 911 and/or immediate notice to management include fire, flood, blood, no heat in winter, no air conditioning when outdoor temperatures exceed 95°F, and certain lockouts — always call 911 first when life or safety is at risk.
7. Acceptable use
You agree not to use the SMS channel to:
- Harass, threaten, or abuse staff, residents, or vendors
- Send unlawful, fraudulent, or spam content
- Impersonate another person or share another person’s number without authority
- Attempt to disrupt property systems or messaging services
We may block numbers or stop messaging that violate these Terms or applicable law.
8. Limitation of liability
In plain language: the SMS program is a convenience for property communications. We try to send accurate and timely messages, but texts can be delayed, undelivered, or incomplete due to carrier networks, device settings, or other factors outside our control. To the fullest extent allowed by law, Holiday Plaza and its owners, managers, and agents are not liable for damages arising from failed, late, or misdirected messages, or from reliance on SMS alone instead of calling 911 or using other required notice methods in your lease. Nothing in these Terms limits liability that cannot be limited under California law (for example certain personal injury claims caused by our negligence, where applicable).
9. Changes to terms
We may update these Terms from time to time. The effective date above will be revised when changes are posted on this page. Continued participation in the SMS program after changes are posted constitutes acceptance of the updated Terms, except where prior consent is required by law.
10. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Venue for disputes relating to the SMS program is in courts located in Santa Barbara County, California, except where a different venue is required by your lease or applicable law.
11. Contact
Questions about these Terms: contact management via the property SMS number (once provisioned) or your lease contact.
- Property: Holiday Plaza Apartments, 609 De La Vina St, Santa Barbara, CA 93101
- Email: [owner to insert]
- Phone: [owner to insert]
Owner: replace bracketed placeholders with real contact details before A2P registration.