Resident FAQ
Quick answers residents ask most. Management may update these details.
Schedule
Hours & quiet hours
- Manager hours: 9 AM – 5 PM
- Quiet hours: 10 PM – 8 AM
Building
Trash, parking, laundry
- Trash: Monday · Recycling: Thursday
- Large items: MarBorg +1 805-963-1852
- Guest overnight parking: not allowed
- Laundry: 24 hours (access code from management)
- Pets: prior approval + pet addendum
Rent
Payments
- Rent due on the 1st
- Pay via manager-provided digital methods (details on your lease / from management)
Messages
Tenant Alerts SMS
- Opt in via lease / welcome materials or management
- Text STOP to cancel · HELP for help
- Full SMS program details →
Safety
Emergencies
For fire, flood, blood, no heat in winter, no AC when outdoor temperature is over 95°F, or lockout situations that are life-threatening — call 911 for life safety. Then notify management as soon as you can through your lease contact or the property SMS number.